The Impact of Work Planning, Work Environment and Supervision on Employee Performance: A Case Study of Medan Belawan Tax Service Office in 2024

Aims: Most studies on employee performance focus on private sector organizations or general public administration. However, there is limited research specifically examining the impact of work planning, work environment, and supervision on employee performance within tax service offices, particularly in Indonesia. This study aims to analyze the influence of work planning, work environment, and supervision on employee performance at the Medan Belawan Pratama Tax Service Office, both partially and simultaneously.

Study design: The object of this research is work planning, work environment and supervision as independent variables and employee performance as the dependent variable.

Place and Duration of Study: This research was conducted at the Medan Belawan Pratama Tax Service Office, located at Jalan Kolonel Laut Yos Sudarso No. 27 KM 8.2, Tanjung Mulia, Medan Deli District, Medan City, North Sumatra Province, with postal code 20241.

Methodology: The population in this study amounted to 90 people, while the sample used was 88 people. Data collection methods in this study include interviews, questionnaires, and documentation. To analyze the data, multiple regression techniques were used with the help of the IBM SPSS version 24 computer program.

Results: The results of the analysis show that work planning has a positive and significant influence on employee performance at the Medan Belawan Pratama Tax Service Office. This is indicated by the t-count value which is greater than the t-table (6.108 > 1.988) at n = 88 with a significance level of 95%. In addition, the work environment also has a positive and significant influence on employee performance, as indicated by the t-count value > t-table (2.062 > 1.988) at a significance level of 95%. Supervision also has a positive and significant influence on employee performance, with the t-count value > t-table (4.639 > 1.988) at n = 88 with a significance level of 95%.

Conclusion: Simultaneously, work planning, work environment, and supervision have a positive and significant effect on employee performance. This is evidenced by the F-count value which is greater than the F-table (82.575 > 2.71). Thus, the hypothesis proposed in this study can be accepted.